VP, Customer Experience
Shannon DiBenedetto's 20-year consulting career has been focused on helping organizations improve business processes through CRM and other enterprise software. With a keen view on the overall customer journey, Shannon ensures Concerto provides the best experience possible for customers and partners, from presales and delivery to support and programming that drives ultimate business value and satisfaction. Her commitment to service excellence has resulted in recognition as CRN magazine’s Top Women of the Channel.
Shannon most recently served as Vice President of Tribridge’s Enterprise Practice, where she managed the strategic growth and direction of the firm's Microsoft Dynamics AX, CRM, Enterprise Consulting Services and Industry practices. Prior to that, Shannon was Tribridge's Managing Director of the CRM practice. She joined the firm in 2000 to develop the practice and was instrumental in the transition to the Microsoft Dynamics CRM platform in 2002, when it was first released to the market. Under her direction, the CRM practice grew an average of 40 percent each year. She has also led the firm in winning multiple customer excellence awards for the development of industry-based solutions that solve specific challenges for organizations.
Before joining Tribridge, Shannon managed the Integrated Customer Solutions Practice for Florida at Arthur Andersen, where she is responsible for overseeing business development activities, ensuring client satisfaction on CRM projects, developing vendor partnerships and managing CRM personnel.
Shannon has served on the Board of Directors and Community Board and as a mentor for the Young Women's Leadership Board of Frameworks, formerly known as the Ophelia Project and the Boys Initiative. She has also participated in the Executive Women's Network for the Tampa Bay Technology Forum and as a member of the Women's Leadership program for the United Way. Shannon holds dual Bachelors of Science degrees in Accounting and Management Information Systems from Florida State University.