Premium Comes Standard.

Concerto’s premium offering reflects our strong commitment to delivering the highest availability, performance and service standards in the marketplace. With Concerto, everything you need for reliability, security and risk management comes standard. No surprises, no a la carte features, no hassles. Just a single, integrated cloud solution with predictable costs and superior service.

Experience the Difference with Concerto. It’s the Cloud that’s Up to Your Challenge.

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The “Four Nines” Uptime (99.99%+) – Our standard service level agreement (SLA) offers a non-differentiated uptime, meaning that the guarantee is all inclusive. If any layer (application layer, platform layer, web access) of our service is down, you will automatically be notified and receive money back – no request-form necessary.

Others

Other cloud service providers typically offer “three nines” (99.9%) and may also offer a differentiated uptime agreement – meaning that if one layer of the service is available then your downtime is not covered. (Example – the full client is down but the web client is not). You may also have to complete paperwork for downtime reimbursement.

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Business Continuity and Disaster Prevention – Our offering goes beyond basic disaster recovery. We provide multiple site redundancy as a standard configuration and automatic failover to an alternate data center should a disaster strike. Our standard RTO of 8 hours and RPO of 4 hours (recovery time and recovery point objectives) can be upgraded to provide even more aggressive protection – as low as 15 minutes.

Others

Many other providers consider full redundancy and automatic failover an add-on service. In addition, you will need to contract specific RTO and RPO times.

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Predictable, flat monthly billing amounts – Your Concerto cloud is built to flex up as computing demands increase, without overage or additional charges.

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Many cloud providers charge overage when the internet traffic traveling from one layer to another exceeds the planned limit or increase charges for peak usage.

Concerto

Single-Tenant Pods for virtual private cloud – Our single tenant pods and single-instance protocols provide a highly-secure environment, with high performance and capabilities for specific customizations/configurations and security postures.

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Other providers promote shared or multi-tenant platforms as a secure and cost-effective solution for all solutions. However, no shared platform can achieve the layer-by-layer security or customization that a single-tenant private environment can.

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True Hybrid Cloud – Our private cloud offers the ability to create high speed, low latency private connections between public cloud platforms and infrastructure that resides on premise or in a co-location facility.

Others

Many cloud providers promote hybrid cloud but haven’t yet made it production ready. Concerto was the first to market with a true hybrid cloud.

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Support and Incident Response – Concerto provides unlimited technical resolution for operating system, SQL Server or Cloud Platform with 24/7 support, as well as integration of support plans with your current application support provider/partner. With a current sub-minute time-to-answer track record, no one supports your cloud environment like Concerto.

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Many cloud providers don’t provide unlimited support, and most don’t collaborate with application partners as seamlessly as Concerto.

Concerto

Online Support – Our 24/7/365 customer portal, powered by ServiceNow, is the gateway to submit requests, report incidents and get status updates and compliance documentation all in one central place.

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Depending on the provider, some do not offer online access to support, reporting or compliance documentation.

Get The Cloud That's Up To Your Challenge

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